Last updated: November 11, 2026
This document is a starting draft and should be reviewed by a healthcare attorney before launch.
This Privacy Policy explains what information Mobile IV Therapist ("we", "us", "our") collects through mobileivtherapist.com, how we use it, who receives it, and the choices and rights you have. It covers the website only. Medical information you give during your telehealth exam and treatment is handled by the affiliated medical practice and is described in our Notice of Privacy Practices.
Who we are
Mobile IV Therapist is a management services organization. We run the website, scheduling and customer support. We do not practice medicine. All clinical services, including the good-faith exam, the treatment order and the IV itself, are provided by an affiliated, physician-owned medical practice and its licensed providers and registered nurses. In other states, services are provided by affiliated licensed practices.
Information we collect on this website
We collect only what you type into our forms, plus basic technical logs kept by our web host.
Booking request form
- First and last name, phone number and email address
- Service address and ZIP code
- Preferred date and time window, and number of people
- The drip or drips and add-ons you chose, and any promo code
- A few yes or no screening questions: whether you are pregnant or breastfeeding, whether you have a heart or kidney condition, and whether you have allergies to medicines
- Optional notes you choose to add
- Two consent checkboxes
The booking form is a request, not a medical chart. Your full medical intake happens later in a secure, HIPAA-compliant telehealth and intake platform, not on this website. Please do not put detailed medical history in the notes field.
Contact form
- Name, email address and phone number
- The topic and your message
- For group and event quotes: event type, date and group size
Email signup
If you sign up for the $25 welcome code, we collect your email address only.
Information collected automatically
- Server logs. Our web host keeps standard logs that include your IP address, browser type and the pages requested. These logs are used to run and protect the site.
- Google Fonts. The site loads its fonts from Google Fonts. When your browser requests a font, Google receives your IP address.
- Spam protection. Our forms include a hidden spam-trap field that people do not see. It helps us block automated submissions. It does not collect information about you.
Cookies, analytics and advertising
Today this website does not set cookies, does not use analytics tools, and does not use advertising pixels.
If we decide to add analytics or advertising pixels later, we will update this policy first, before those tools are turned on. The updated policy will say which tools are used, what they collect, and how to opt out, for example through a cookie banner or preference link on the site, your browser settings, or a Global Privacy Control signal.
How we use your information
- To respond to your booking request, confirm details and schedule your visit
- To contact you by phone, text or email about your request or appointment
- To pass your request to the affiliated medical practice so a licensed provider can complete your exam and decide if treatment is appropriate
- To answer questions and prepare group or event quotes
- To send your welcome code and, if you signed up, occasional emails. You can unsubscribe at any time
- To keep the website secure and stop spam and abuse
- To meet legal requirements and keep business records
How form submissions are handled
When you submit a form, the submission is emailed to our business inbox and a copy is stored on our web host's server. Access is limited to people who need it to serve you.
Who we share information with
We do not sell your personal information. We do not share it for cross-context behavioral advertising.
We disclose information only to:
- The affiliated medical practice and its licensed providers and nurses, so they can evaluate and treat you
- Service providers that help us operate, such as our web host and email provider, who may use the information only to provide their services to us
- Google, which receives your IP address when fonts load, as described above
- Authorities or others when the law requires it, or when needed to protect someone's safety or our legal rights
- A successor business, if our company is merged or sold, subject to this policy
Health and medical information
The screening answers on the booking form are health-related, and we treat them with care. We use them only to route and prepare your request.
Medical information is protected by more than one law:
- HIPAA applies to protected health information handled by the affiliated medical practice. See the Notice of Privacy Practices.
- The California Confidentiality of Medical Information Act (CMIA) limits how medical information about California patients may be used and disclosed without written authorization.
Your California privacy rights
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), California residents may have the right to:
- Know what personal information we collected, the sources, the purposes, and who received it, and get a copy
- Delete personal information we collected from you, with some legal exceptions
- Correct personal information that is wrong
- Opt out of sale or sharing. We do not sell or share personal information, so there is nothing to opt out of today
- Limit the use of sensitive personal information. We use sensitive information, such as screening answers, only to provide the services you ask for
- Not be treated unfairly for using any of these rights
Medical information covered by HIPAA or CMIA is governed by those laws instead of the CCPA/CPRA. Requests about your medical record go to the affiliated medical practice, as explained in the Notice of Privacy Practices.
How to make a request
Email the email address on our Contact page or call the phone number on our Contact page. Tell us which right you want to use. We will verify your identity by matching details you already gave us, such as your email and phone number. You may use an authorized agent with written permission. We respond within 45 days. If we need more time, we will tell you why.
How long we keep information
- Website form messages: up to 24 months, unless the law requires us to keep them longer
- Email signup: until you unsubscribe or ask us to delete it
- Medical records: kept by the affiliated medical practice for as long as the law requires. In California that is at least 7 years for adults
How we protect information
We use reasonable safeguards for a business of our size. The website uses an encrypted connection (HTTPS). Access to form submissions and the business inbox is limited and password protected. Detailed medical intake is kept off this website and inside a secure, HIPAA-compliant platform. No system is perfectly secure, so please contact us right away if you think your information has been misused.
Children
Our services are for adults 18 and older. This website is not directed to anyone under 18, and we do not knowingly collect information from minors. If you believe a minor has sent us information, contact us and we will delete it.
Other states
We began in Los Angeles, California and plan to serve other states. If you live in a state that gives you additional privacy rights, we will honor them. Send requests the same way as described above.
Changes to this policy
We may update this policy as our services or the law change. The date at the top shows the latest version. Material changes will be posted on this page before they take effect.
Contact us
Questions or privacy requests: email the email address on our Contact page, call the phone number on our Contact page, or visit mobileivtherapist.com.